Return Process
To return a product for service, please complete the following form. We will generate a return authorization (RA) number and email it to you within one business day.
Once you have received your RA number, please return the product to the Decatur Factory Service Center at the following address:
Decatur Electronics, Inc. 3433 East Wood Street Phoenix, AZ 85040 USA RA# XXXXXX
Your Options
After your product has been received, our technicians will investigate the problem. Once they have diagnosed the problem, we will contact you with a repair estimate. After receiving the estimate, you can choose from the following options:
- Approve the estimate and proceed with repair
- Decline the estimate, pay a $65 estimate fee and $15 return shipping
- Decline the estimate and allow Decatur to recycle the unit, repair no return all fees waived
If we do not hear back from you within 30 days than we will proceed with option 3.
If your product is under warranty it will be automatically repaired and sent back to you.